Customer Relationship Officer

The Role

  • Understand client needs for IDE Manufacturing services

  • Work within IDE Manufacturing team to develop plans for delivering on these needs

  • Work within the IDE Manufacturing team to ensure IDE meets the needs in a manner that delights the customer

  • Manage all client communications and enquiries related to IDE Manufacturing services

  • Collaborate with suppliers, accounts and internal customers to manage orders

  • Negotiation and problem solving to follow up on outstanding invoices

  • Fulfilling the customer's needs in accordance with business contractual obligations

  • Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning' and β€˜on the job' training

  • Grow and nurture new and existing client relationships

  • Understand client business needs and communicate them to the manufacturing team to enable IDE to work with the client to grow their business and ours.

Skills and Experience

  • Experience in customer service and administration

  • Excellent written and verbal communication skills and listening skills

  • Ability to solve problems within a multi-disciplinary environment

  • A degree in engineering, manufacturing or an applicable technical discipline is preferable but not necessary

  • Experience in a medical device manufacturing environment or in similar regulated industry preferred.


The Culture

Our diverse and inclusive culture is important to us and we take opportunities to share in celebrations and successes. We value flexibility and our people are empowered to manage work and family commitments as they need to. We hold fortnightly huddles to share information and keep up to date with what is happening in the business


The Benefits

  • Exceptional mentoring program to ensure your career progresses where you want to go

  • Flexible working options

  • Employee Assistance Program

If you are ready to be challenged but fulfilled, have the right skills, experience but most importantly the right attitude, then a truly unique role in a life changing product Development Company awaits. Please email the following at

  • CV

  • A short introduction telling us about your educational background, relevant experience and what interests you about the role